Shipping policy

Shipping Policy

At our company, we are dedicated to ensuring that every order reaches our customers safely and promptly. This Shipping Policy details how we handle orders, delivery expectations, and communication throughout the shipping process.

Order Processing
After your payment is successfully completed, we begin processing your order, which typically takes 1–4 business days. During periods of high demand, processing may require additional time. A confirmation email will be sent once your order has been dispatched.

Estimated Delivery Times
Delivery times vary based on your location and selected shipping option. Most domestic orders arrive within 5–12 business days, while international shipments may take 10–20 business days. Please note that unforeseen delays such as customs checks, natural events, or carrier issues may affect delivery schedules.

Tracking Your Shipment
Once your order ships, a tracking number will be provided via email. You can use this number to monitor your package on the carrier’s website and stay updated on its progress.

Shipping Charges
Shipping fees are calculated during checkout depending on the destination and chosen shipping method. Occasionally, we may offer promotional free shipping or discounted rates, which will be displayed prior to completing your purchase.

Address Accuracy
It is the customer’s responsibility to provide complete and accurate shipping information. We cannot be held liable for delays or delivery failures caused by incorrect or incomplete addresses.

Lost or Damaged Orders
If your package is lost, delayed, or arrives damaged, please contact us immediately at assist@lobixa.com. We will coordinate with the carrier to resolve the issue and provide a replacement or refund when applicable.

Customs, Duties & Taxes
International shipments may be subject to import taxes, duties, or fees imposed by local authorities. These charges are the responsibility of the recipient and are not included in the product or shipping price.

Policy Updates
We reserve the right to update or modify this Shipping Policy at any time. All changes take effect immediately upon posting on our website.

For any questions regarding shipping or delivery, contact us at assist@lobixa.com. We are committed to providing a reliable and smooth shipping experience for all customers.